Refund policy
AK & Co. Jewelers
Return, Refund & Exchange Policy
Effective 2026 | Questions: Info@akandcojewelers.com
Overview
We want you to be confident in every piece you buy from us. Because we deal in pre-owned luxury watches and fine jewelry, our policy is built around two principles:
- giving you a real opportunity to inspect what you purchased
- protecting the condition and value of items that pass through multiple hands
Return eligibility depends on the category of item and how quickly you notify us. Please review this policy carefully before completing your purchase.
If you have any questions, contact us at Info@akandcojewelers.com before placing your order.
Return Windows at a Glance
The table below summarizes our return eligibility. Full details for each category are provided in the sections that follow.
| Category | Return Window | Conditions |
|---|---|---|
| Watches | 3 days from delivery | Unworn, unsized, with all original accessories, paperwork, and documentation. |
| Fine Jewelry (Non-Custom) | 3 days from delivery | Unworn, unaltered, with original packaging and tags. |
| Custom, Engraved, or Resized Items | Final Sale | Not eligible for return or exchange. |
| Wholesale & Dealer Transactions | Final Sale | Not eligible for return or exchange. |
| Items Not As Described | 3 days from delivery | Full refund including return shipping |
Watches
Watches may be returned within 3 days of confirmed delivery. The window is short by design. A watch that has been worn, sized, or handled outside its original condition can no longer be sold as it was received, and the shorter window protects the value of the piece.
Conditions
- A return request must be submitted to Info@akandcojewelers.com within 3 days of the delivery scan. Requests submitted after that window will not be accepted.
- The watch must be unworn. Any signs of wear on the case, bracelet, clasp, or crystal will affect eligibility.
- Protective stickers, if present on delivery, must remain intact and unremoved.
- The watch must not have been sized, serviced, polished, or modified in any way. Removed links must be returned with the watch.
- All original accessories must be included, including:
- Original box
- Papers
- Warranty cards
- Extra links
- Tags
- Additional straps
- Accessories originally supplied with the watch
- Proof of purchase is required.
Do not have a watch sized, serviced, or altered until you are certain you are keeping it. Any
modification voids return eligibility.
Fine Jewelry
Standard, non-custom fine jewelry may be returned within 3 days of delivery, provided it is returned in the same condition in which it was received.
Eligible Items
- Non-custom necklaces
- Bracelets
- Rings
- Earrings, provided the original hygiene seal or packaging is intact and unopened.
- Standard, off-the-shelf pieces sold without modification.
Conditions
- A return request must be submitted to Info@akandcojewelers.com within 3 days of the delivery scan.
- The piece must be unworn and unaltered, with original packaging and any tags attached.
- Any certificates, appraisals, or grading reports supplied with the piece must be returned with it.
- Proof of purchase is required.
Final Sale Items
The following items are not eligible for return, refund, or exchange:
- Custom, personalized, engraved, or bespoke pieces.
- Any item that has been resized, engraved, serviced, polished, or otherwise modified after purchase, whether by us at your request or by a third party.
- Wholesale and dealer transactions.
- Gift cards
- Items sold as-is, where condition issues were disclosed in writing before purchase.
Items Not as Described
If a piece arrives materially different from its listing, including undisclosed damage, an incorrect reference or model, or misstated specifications, contact us at
Email Info@akandcojewelers.com with your order number, photographs, and a detailed description of the issue.
We review every such request individually. Where a discrepancy is confirmed, we refund the purchase price in full and cover return shipping and insurance.
Normal characteristics of pre-owned goods that were disclosed or reasonably visible in listing photographs, including light surface marks, oxidation, and expected patina, are not grounds for a claim under this section.
Restocking Fees & Deductions
We do not charge a restocking fee on returns that are requested within the applicable window and arrive in original condition with all components. Fees apply only where a return costs us value we cannot recover.
When Deductions Apply
- Missing Components: The replacement cost of any missing box, papers, warranty card, spare links, certificate, strap, or accessory will be deducted from the refund.
- Condition Changes: If a piece arrives showing wear, damage, or alteration that was not present when it shipped, a deduction of up to 20 percent of the purchase price may apply, based on the cost of restoring the piece to salable condition. Where damage is significant, we may decline the return entirely and return the item to you at your expense.
- Late Return Requests: Return requests submitted after the applicable window are not accepted. If we approve one as a courtesy, a restocking fee of 10 percent applies.
Order Cancellations
Before Shipment
Cancel at no charge. Contact us as soon as possible at Info@akandcojewelers.com .
After Shipment
The order is treated as a return under the standard terms for its category. Original shipping and insurance costs are not refundable. Any deduction will be explained to you in writing, with the reason and the amount, before your refund is processed.
How to Start a Return
Do not ship any item back before receiving written authorization. Unauthorized returns are refused and returned to the sender at the sender's expense.
- Email Info@akandcojewelers.com with your order number, the item, and the reason for the return. Include photographs if the request relates to condition or a discrepancy.
- We will confirm eligibility and, if approved, issue a prepaid, insured shipping label along with return instructions.
- Record a video of the item being packed. The video must show the serial number clearly, the item being placed in the box, and the sealed package alongside the label. This protects both of us in the event of a dispute or a carrier claim.
- Pack the item using the double-box method with the item fully cushioned in an inner box placed inside a sturdy outer box.
- Hand the package to a carrier employee and obtain a scan receipt. Do not leave it in a drop box or with an unattended counter.
Returns shipped without insurance, without a scan receipt, or outside the instructions we provide are at your risk until they reach us.
Refunds
Once your return arrives, we inspect the item and notify you of the outcome within 3 business days. Approved refunds are issued to the original payment method within 10 business days of that notification.
- Your bank or card issuer may need additional time to post the credit to your account.
- If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at Info@akandcojewelers.com .
- Refunds are issued to the original payment method only. We do not issue refunds by cash or to a third-party account.
If a return does not meet the conditions of this policy, we will explain why and offer you the choice of having the item returned to you at your expense, or accepting a partial refund with any applicable deduction clearly itemized.
Exchanges
Because our inventory consists of individual pre-owned pieces rather than stocked units, we do not process direct exchanges. If you would like a different piece, return the original under the terms above and place a separate order for the piece you want. This is also the fastest route, since it does not tie your new purchase to the timing of the return inspection.
Damaged, Tampered, or Missing Shipments
Every shipment we send is fully insured and requires an adult signature on delivery. If something goes wrong in transit, the steps below preserve your claim.
If Your Package Arrives Damaged or Tampered With
Report damaged or tampered packages within 48 hours of delivery. Do not discard any packaging materials.
- Photograph the exterior of the package before opening it further, showing all damage, tears, or signs of tampering.
- Photograph the contents exactly as you found them.
- Retain the shipping box, all interior materials, labels, and tape until the claim is resolved.
- Email Info@akandcojewelers.com immediately with your order number, photographs, and a written description of the package condition on arrival.
We will open a claim with the carrier and our insurer and keep you updated throughout. Carrier investigations commonly take up to 30 days. Because our shipments are insured, we will work to resolve your situation as quickly as the claim allows.
If a Package Is Lost or Shows Delivered but Was Not Received
- Contact us immediately at Info@akandcojewelers.com .
- Provide your order number and tracking number.
- Do not wait. Insurance claims are time-sensitive and a delay can jeopardize coverage.
- We will open a carrier investigation and an insurance claim on your behalf.
Because we ship with signature confirmation and full insurance on every order, most lost-shipment situations are recoverable. We will not leave you to resolve a carrier issue on your own.
Wholesale & Dealer Transactions
Sales to dealers and trade partners are final and are not eligible for return, exchange, or refund. Trade buyers are expected to evaluate a piece on their own expertise, and wholesale pricing reflects that.
Dealers who would like to inspect a piece, request additional photographs, or arrange terms before committing should contact us at Info@akandcojewelers.com in advance of purchase.
Pricing Errors
We work carefully to keep pricing accurate. If an item is listed at an incorrect price because of a typographical or technical error, we reserve the right to cancel the order and issue a full refund, or to contact you with the correct price and offer you the choice to proceed or cancel. Orders affected by a pricing error are not guaranteed to be fulfilled at the listed price, and we will notify you promptly if yours is affected.
Fraudulent Claims & Chargebacks
If you have a concern about a charge, contact us first at Info@akandcojewelers.com. Nearly every issue can be resolved directly and faster than a chargeback process allows. Submitting a knowingly false claim, falsely reporting a delivered package as not received, returning an item other than the one purchased, or filing an unauthorized chargeback on a fulfilled order may result in the loss of purchasing privileges, the pursuit of recovery of goods and associated costs, and reporting to the appropriate authorities. Chargebacks filed on orders fulfilled as described will be disputed with full documentation, including our packaging video, serial number records, and signed delivery confirmation.
Right to Refuse Returns
We reserve the right to decline a return, exchange, or refund request where the item does not meet the conditions set out in this policy, the applicable window has passed, there is evidence of wear or alteration after delivery, the returned item cannot be verified as the item shipped, or the request forms part of a pattern of excessive returns.
We will always tell you the specific reason for a refusal. If you believe a decision was made in error, you may request a second review by replying to that decision at Info@akandcojewelers.com.
Policy Updates
We may update this policy from time to time. Changes take effect when posted, and the version in effect on the date of your purchase governs your order. We encourage you to review this page before each purchase.
Contact Us
For any question about this policy, a specific order, or a piece you are considering, reach us
AK & Co. Jewelers
Email: Info@akandcojewelers.com
AK & Co. Jewelers | Info@akandcojewelers.com | Effective 2026
